We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act 1988 (Cth), the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Australian Privacy Principles and relevant State and Territory privacy legislation (referred to as privacy legislation).


This Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation.


This Privacy Policy is current from 01/Nov/2020 and is reviewed annually. From time to time we may make changes to our policy, processes and systems in relation to how we handle your personal information. We will update this Privacy Policy to reflect any changes. Those changes will be available on our website and in the practice.


We collect information that is necessary and relevant to provide you with medical care and treatment, and manage our medical practice. This information may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details and contact details. This information may be stored on our computer medical records system and/or in handwritten medical records.


Wherever practicable we will only collect information from you personally. However, we may also need to collect information from other sources such as treating specialists, radiologists, pathologists, hospitals, other health care providers, and the Myhealth record system.


We collect information in various ways, such as over the phone, or in writing, in person in our clinic rooms or over the internet if you transact and interact with us online. This information may be collected by medical and non-medical staff.


Information collected from our website chat bot may also be used to assist in contact you regarding your medical enquiry and  may be used for promotional purposes to inform you regarding our new services and updates with our clinics. Your information is not released to any other third-party vendors for advertisement purposes.


In emergency situations we may also need to collect information from your relatives or friends.


We may be required by law to retain medical records for certain periods of time depending on your age at the time we provide services.

Use and Disclosure

We will treat your personal information as strictly private and confidential. We will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect that we may use it for your ongoing care and treatment. For example, the disclosure of blood test results to your specialist or requests for x-rays.


There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For example, to Medicare, Police, insurers, solicitors, government regulatory bodies, tribunals, courts of law, hospitals, debt collection agents, the electronic transfer of prescriptions service or to the Myhealth record system. We may also from time to time provide statistical data to third parties for research purposes.


We may disclose information about you to outside contractors to carry out activities on our behalf such as an IT service provider, solicitor or debt collection agent. We impose security and confidentiality requirements on how they handle your personal information. Outside contractors are required not to use information about you for any purpose except for those activities we have asked them to perform.

Website information & Images

All information presented in this website are general in nature and should not be taken as individual medical advice. We take every precautious to ensure the information is up-to-date, however please consult your doctor for further medical information tailored to your personal circumstances.


Images of patients presented on this website have been approved for display by each individual patient with written consent. Should you agree and allow us to list your images on our website, you may retract your consent through written notice to email listed below.


Links to third party websites may be found on this website for you convenience and information only. We are not responsible for the content or privacy policies of these internet sites. The policies of these sites may be different from out website.


Web browser tracking features from third party vendors (such as, and not limited to, Google Adsense, Facebook pixels) may use cookies to monitor traffic of this website. These features may allow these third party vendors and ad networks to serve adverts to visitors who view our website. To opt out of these features, we recommend you visit individual vendors’ content network privacy policy (for Google, this can be found via Tracking of user activities through cookies by these ad servers may be used to measure effectiveness of advertisement and for other purposes that are outlined in their own privacy policies. Our webpage does not have control or access over these cookies that may be utilized by third party companies.

Data Quality and Security

We will take reasonable steps to ensure that your personal information is accurate, compete, up to date and relevant. For this purpose our staff may ask you to confirm that your contact details are correct when you attend a consultation. We request that you let us know if any of the information we hold about you is incorrect or out of date.


Personal information that we hold is protected by:

  • securing our premises;
  • placing passwords and varying access levels on databases to limit access and protect electronic information from unauthorised interference, access, modification and disclosure; and
  • providing locked cabinets and rooms for the storage of physical records.


If you believe that the information we have about you is not accurate, complete or up to date, we ask that you contact us in writing (see details below).


You are entitled to request access to your medical records. We request that you put your request in writing and we will respond to it within a reasonable time.


There may be a fee for the administrative costs of retrieving and providing you with copies of your medical records.


We may deny access to your medical records in certain circumstances permitted by law, for example, if disclosure may cause a serious threat to your health or safety. We will always tell you why access is denied and the options you have to respond to our decision.


If you have a complaint about the privacy of your personal information (including complaints about our use of the Myhealth record system), we request that you contact us in writing. Upon receipt of a complaint we will consider the details and attempt to resolve it in accordance with our complaints handling procedures.

Overseas Transfer of Data

We will not transfer your personal information to an overseas recipient unless we have your consent or we are required to do so by law.


Please direct any queries, complaints, requests for access to medical records to each respective clinics in which you were reviewed. Alternatively, you may also contact for further clarification.